Refund policy
Last updated: 9 September 2026
Marqet is a trading name of Perfect Car Collection Ltd, a company registered in England & Wales (company number 15878411), registered address 10 Ladyhouse Lane, Berry Brow, Huddersfield, HD4 7QD, United Kingdom.
1. Your legal right to cancel
If you are a consumer, you have a legal right to cancel your order under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. You may cancel at any time from the moment you place your order until 14 days after the day you (or someone you name) receive the goods. You do not need to give a reason.
To cancel, email admin@marqet.co.uk with your order number, or use the cancellation form at the end of this policy. We will confirm the return address when we reply.
You must send the goods back within 14 days of telling us you are cancelling.
Refunds when you cancel under this legal right
We refund the price you paid for the goods and the basic standard delivery charge you paid to receive them. If you chose a faster or upgraded delivery service, we refund the standard rate rather than the amount you paid.
We make the refund within 14 days of receiving the goods back, or within 14 days of you giving us proof that you have sent them, whichever happens first. Refunds go to the payment method you used.
You pay the cost of returning the goods to us. If you would like us to send you a prepaid return label, we can do so and deduct £3.99 from your refund; you are free to arrange your own return instead, at your own cost.
We may reduce your refund to reflect any loss in the value of the goods caused by handling them beyond what is necessary to check their nature, characteristics and function, in the way you would in a shop.
2. Our additional 60-day returns window
On top of your legal rights, we offer a goodwill window of 60 days from delivery for change-of-mind returns. This is in addition to the 14-day statutory right above and does not replace it.
To use the goodwill window, items must be unused, in a resaleable condition and in their original packaging with any accessories included. Email us first so we can approve the return and confirm the address.
For change-of-mind returns in this goodwill window we can supply a prepaid return label and deduct a £3.99 label fee from your refund, or you may return the goods at your own cost.
3. Faulty, damaged or incorrect items
Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015. Goods must be of satisfactory quality, fit for purpose and as described.
If an item is faulty, damaged in transit or not what you ordered, you have 30 days from delivery to reject it and get a full refund. After 30 days you are entitled to a repair or replacement, and to a refund if a repair or replacement is not possible or does not fix the problem.
Returns for faulty, damaged or incorrect items are always free. We pay the return postage and there is no label fee.
Please tell us as soon as you reasonably can, with your order number and a photograph where the item is damaged, and we will arrange collection or send you a prepaid label.
4. Items that cannot be returned under the statutory right
The 14-day cancellation right does not apply to:
- goods made to your specification or clearly personalised;
- sealed goods that are not suitable for return once unsealed for health protection or hygiene reasons, where the seal has been broken;
- sealed audio, video recordings or software where the seal has been broken;
- goods that by their nature become inseparably mixed with other items after delivery;
- food, drink and other goods intended for everyday consumption.
Your rights in respect of faulty goods are not affected by this list.
5. How to start a return
Email admin@marqet.co.uk with your order number and what you would like to do. We reply within 1-2 working days and will confirm the return address. Please do not send anything back before we have replied, as we may not be able to identify an unexpected parcel.
6. If something goes wrong
If you are unhappy with how we have handled a return, email admin@marqet.co.uk and mark your message "Complaint". We will acknowledge it within 5 working days and aim to resolve it within 28 days. If we cannot resolve it between us, you may be able to refer the matter to an alternative dispute resolution provider, and we will tell you in writing which provider we will use and whether we agree to take part.
7. Model cancellation form
You do not have to use this form, but you may if you wish.
To: Marqet, Perfect Car Collection Ltd, 10 Ladyhouse Lane, Berry Brow, Huddersfield, HD4 7QD, United Kingdom. Email: admin@marqet.co.uk
I hereby give notice that I cancel my contract of sale for the following goods:
Goods:
Ordered on / received on:
Name:
Address:
Signature (only if sending on paper):
Date:
Contact
Marqet, a trading name of Perfect Car Collection Ltd. Company number 15878411. Registered address: 10 Ladyhouse Lane, Berry Brow, Huddersfield, HD4 7QD, United Kingdom. Email: admin@marqet.co.uk. Phone: 07883 386238, every day from 8:00am to 8:00pm.
See also our Shipping Policy, Terms of Service and Privacy Policy.
