Refund policy

Last updated: November 2025

Business Identity  

Marqet is a trading name of Perfect Car Collection Ltd, a company registered in England & Wales (Company No. 15878411).  
Registered Address: 10 Ladyhouse Lane, Berry Brow, Huddersfield, West Yorkshire, United Kingdom, HD4 7QD  
Email: hello@marqet.co.uk  
Phone: +44 7883 386238

We want you to be happy with your purchase. If you are not satisfied, you can request a return within 30 days of receiving your order.

Eligibility for Returns

To be eligible for a return:

  • The item must be in the same condition that you received it: unworn/unused, with tags, and in the original packaging.

  • You must have a receipt or proof of purchase.

Certain items cannot be returned (see “Exceptions / Non-returnable items” below).

How to Start a Return

To request a return, please contact us at hello@marqet.co.uk with your order number and details of the item you would like to return.

Once your return is approved, we will provide you with:

  • The return address and

  • Any specific instructions on how to send your package.

Important: Please do not send any items back to us without first contacting us and receiving confirmation. Items returned without approval may not be accepted.

Return Shipping Costs

  • Unless the item is faulty, damaged, or we have sent the wrong item, the buyer is responsible for paying the return shipping costs.

  • If the return is due to an error on our side (defective, damaged or wrong item), we will cover return shipping or offer another appropriate solution.

Our main return address is:
10 Ladyhouse Lane, Berry Brow, Huddersfield, West Yorkshire, HD4 7QD, United Kingdom
(Please do not send returns here until your return has been approved).

You can always contact us for any questions about returns at hello@marqet.co.uk.

Damages and Issues

Please inspect your order when you receive it and contact us immediately if:

  • The item is defective or damaged, or

  • You receive the wrong item

We will review the issue and work with you to put things right (e.g., replacement, refund, or other solution).

Exceptions / Non-returnable Items

The following items cannot be returned:

  • Perishable goods (e.g., food, flowers, plants)

  • Custom or personalised products

  • Personal care items (e.g., certain beauty or hygiene products)

  • Hazardous materials, flammable liquids or gases

If you are unsure whether your item can be returned, please contact us before placing your order or before starting a return.

Exchanges

If you would like a different size or colour, the quickest way is to:

  1. Return the item you have, following the steps above, and

  2. After the return is accepted, place a new order for the item you want.

Refunds

Once we receive and inspect your return, we will let you know whether the refund has been approved or rejected.

  • If approved, we will issue a refund to your original payment method within 10 business days.

  • Please remember it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your refund was approved and you still have not received it, please contact us at hello@marqet.co.uk.