Shipping policy

Last updated: November 2025

At Marqet, we aim to bring you high-quality products with reliable delivery times. This Shipping Policy explains how we process and deliver orders placed through our online store.

Marqet is a trading name of Perfect Car Collection Ltd, registered in England & Wales (Company No. 15878411).

Order Processing Times

All orders are processed within 1–2 business days (Monday–Friday, excluding bank holidays).

If we experience delays due to high order volume, supply issues or carrier delays, we will notify you by email.

Shipping Methods & Delivery Times

We currently ship within the United Kingdom using trusted delivery partners.

Our typical delivery timelines are:

Shipping Method Estimated Delivery Time
Standard Delivery 3–5 business days
Express Delivery 1–2 business days

Delivery times are estimates and may vary depending on the carrier and location.

Shipping Rates

Shipping rates are calculated at checkout and displayed before you complete your purchase.

  • Standard Delivery: Shown at checkout

  • Express Delivery: Shown at checkout

From time to time, we may offer free or discounted shipping promotions.

International Shipping

At this time, we only ship within the United Kingdom. We may expand international delivery options in the future.

Order Tracking

Once your order has dispatched, you will receive an email with:

  • Your tracking number

  • A link to track your parcel

  • Delivery carrier details

Tracking updates may take up to 24 hours to appear.

Delayed, Lost, or Damaged Shipments

If your order is delayed, lost, or arrives damaged:

  1. Contact us at hello@marqet.co.uk within 48 hours of delivery

  2. Provide your order number and photos (for damaged items)

We will work with the carrier to resolve the issue or provide a suitable solution (replacement or refund where appropriate).

Returns Due to Failed Delivery

If a package is returned to us due to:

  • Incorrect address information

  • Customer unavailability

  • Failure to collect from the delivery office

…the buyer may be responsible for additional redelivery costs.

Returns & Exchanges

Returns and exchanges follow our Refund Policy, available here: Refund Policy [https://marqet.co.uk/policies/refund-policy]

Unless an item is faulty or incorrect, customers are responsible for return shipping costs.

Contact Us

For any shipping-related questions, contact us at:

Marqet trading name of Perfect Car Collection Ltd
10 Ladyhouse Lane
Berry Brow, Huddersfield
West Yorkshire, United Kingdom
HD4 7QD
Email: hello@marqet.co.uk
Phone: +44 7883 386238